Hi there, I'm James 👋
UX/UI DESIGN
Student Productivity Mobile App
Plus 1
UX/UI DESIGN
Agent Knowledge Management System
UX/UI DESIGN
Making the world more mindful
Meditator
LEARNING EXPERIENCE DESIGN
Restructuring the website to optimize conversion
Wthr
Hi, I'm James! 👋
Product Designer & Manager with a knack for solving complex problems and a passion for making experiences smarter and better.
Born and raised in Bristol (South West UK), with a six-year detour to Ireland—my probable retirement spot when I make it! I’m a husband, dad to two wonderful little people, and an unapologetic boy band fan with objectively terrible music taste (which, somehow, I still don’t know the lyrics to).
My 14 year experience spans the public sector, where I’ve driven efficiency and digital transformation, and big tech, where I’ve led innovation in internal tooling for Trust & Safety teams, refined user support eco-systems for the biggest online platforms and transformed customer service support teams, processes and tools on a global scale.
I thrive at the intersection of design, technology, and strategy—bringing intuitive solutions to complex challenges. I’m passionate about human behaviour, user experience, immersive technology, and the responsible use of AI to create smarter, safer, more impactful experiences.
At my core, I believe in people over pixels—crafting products that don’t just work, but truly make a difference!
My experience 💼
Some of the organisations that
I have impacted so far
Meta
Design,
Performance Support
My expertise 💡
User-Centric Design
Skilled in ideating, prototyping and delivering user experiences through streamlined processes and intuitive design solutions.
My favourite tools 🛠️
My toolkit to success blends together product, design, and technical know-how
Design
Branding
UI/UX Design
Learning Experience/ Instructional Design
Prototyping
Development
C++
C#
HTML & CSS
Spatial Computing (AR/VR/MR/XR)
Tools
Adobe Photoshop / Illustrator / XD
Blender
Figma
Unity & Unreal Engine 5
Testimonials 🙏
"Working with James was an absolute privilege.
He has a rare ability to balance strategic vision with meticulous attention to detail, consistently identifying opportunities to enhance processes and drive meaningful impact."
Erica S. - Head of Policy, Twitter
Erin W. - Product Manager, Meta
Anthony R. - Head of L&D, Meta
"What sets James apart is his engaging style, he doesn’t just provide answers; he works closely with teams and clients to co-create impactful solutions that are both practical and effective.
His ability to blend data-driven insights with real-world business needs ensures that the changes he implements drive measurable improvements."
Aaron B. - Managing Director, Parcelforce
David W. - Commander, Ministry of Defence
"I've had the pleasure of collaborating with James, and l've been consistently impressed by his design skills.
His ability to critically assess business and project needs, design and develop innovative solutions to scale our learning and performance support strategy has been a game-changer and deliver business impact."